Refund policy

Because all our products are personalised and made to order, they are non-returnable unless they arrive damaged or faulty.

Damages and Issues Please inspect your order upon reception. If your item is defective, damaged, or incorrect, you must contact us within 2 days of delivery at info@partysigns.ie with photos of the issue, and we'll put it right.

Exceptions / Non-Returnable Items As all items are custom-made to order, we are unable to accept returns or exchanges unless the item is damaged or faulty. We also cannot accept returns on sale items or gift cards.

European Union 14-Day Cooling Off PeriodPlease note that the EU 14-day cooling off period does not apply to personalised or made-to-order goods under EU Consumer Rights Directive (Article 16(c)).

Refunds Once your damaged/faulty claim is reviewed and approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, contact us at info@partysigns.ie.